PRODUCT ︎ What size am I?
︎ There are five sizes, depending on your height and weight. The clothing you will wear underneath the rainwear, are already included in the sizing. Make sure to check the size guide before ordering to garantee your proper fit.
Care ︎ Clean the garment with a wet cloth and soap. Do not dry clean. To straighten out wrinkels you can steam the garment from inside out or iron the inside (carefully) on a low temperature.
︎ We start to process your order as soon as you place it. If you have changed your mind or realized that you made a mistake after placing your order, please contact us as soon as possible by sending an email to firstname.lastname@example.org.
How long does it take to ship my order?︎Your order will be processed and shipped within 48 hours, during business days. It usually takes between 2 and 5 business days for deliveries within Belgium and between 3 and 7 business days to other destinations in Europe. International delivery times vary depending on the country of destination.
Custom duties and fees vary by country and may cause a delay on the delivery time. We cannot be held responsible for extra costs (such as taxes and customs) and / or delays. Delivery times are a guideline and may be delayed due to unforeseen circumstances.
Where is my package? ︎You will always receive a tracking number once your order has been shipped, so you can easily trace it at all times. We ship are packages with Bpost.
How much is the shipping cost? ︎Shipping within BeNeLux is free of charge on all orders. However, all returns and extra shipments are at the customer’s expense. For these extra shipments & returns, the charged fee is €8 for Belgium and €10 for The Netherlands and Luxembourg. The price for other international shipments varies between €7 and €15 depending on the location it needs to be shipped to. To find out the exact price, please fill in the country of your choice while going through checkout and our web shop will automatically calculate the right shipping fee.
Which countries do you ship to? ︎Below you can find a list of countries we ship to. If your country is not mentioned and you wish to place an order, please contact us by email. Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland,
Shipment damaged or lost? ︎warenhuys cannot be held responsible for any damage to the package or loss of the package, during the shipment.
︎ How do I return my item(s)?
︎Are you, for some reason, not satisfied with your purchase? You can return your order within 14 days after you have received the package.
Before sending the item(s) back, please contact us by email to arrange the exchange, return or refund. The articles must be returned undamaged and with their labels attached. Please note that returning your order is not for free, even when your initial shipping cost was free. Returning cost is € 6,00 in Belgium, € 12,00 in France, Germany, The Netherlands and Luxembourg, €29 in
Austria, Denmark, Finland, Italy, Norway, Poland, Portugal, Spain, Sweden, Switzerland.
Returning costs will be subtracted from your refund. You will be refunded within 14 days counted from the day we received your package. Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will be sent back to you. A refund of the returned goods will be made within 14 days to the card you used for the original purchase. Shipping costs are on your expense and will be subtracted from your refund.